Warranty & Returns

Full Canadian Warranty Advantage:

Valencia seats come with a 3 year limited Canadian warranty (as opposed to a U.S. warranty), where we go above and beyond our competition by covering the shipping back to you for free. These are two extremely important distinctions, as many customers are surprised to find out that:with most seating companies being U.S. based, the customer is fully responsible to pay for international shipping of the seat to the U.S. for repairs, and the customer is fully responsible to pay international shipping of the seat back to Canada after it has been repaired. This is much more expensive than shipping the seat to Canada, and is generally almost as expensive as simply buying a new seat. As a Canadian resident, you essentially have no warranty in this scenario. The vast majority of Canadian seating companies do not provide free return shipping. We cover the full cost of shipping back to the customer, making our warranty the best in the business.

VALENCIA THEATER SEATING WARRANTY

Pro-rated Warranties Pro-rated warranties reference the cost of parts covered by Valencia Theater Seating in the event of a claim.

On a five (5) year pro-rated warranty, Valencia Theater Seating will cover:

•Year one (1) - 100% of the cost of parts including fabric and labor. •Year two (2) - 80% of the cost of parts* only

•Year three (3) - 60% of the cost of parts* only

•Year four (4) - 40% of the cost of parts* only

•Year five (5) - 20% of the cost of parts* only

From year two (2) to year five (5), the original retail consumer will be responsi- ble to pay the balance of the cost.

On a three (3) year pro-rated warranty, Valencia Theater Seating will cover:

•Year one (1) - 100% of the cost of parts including fabric and labor. •Year two (2) - 60% of the cost of parts* only

•Year three (3) - 30% of the cost of parts* only

From year two (2) to year three (3), the original retail consumer will be responsi- ble to pay the balance of the cost.

*Parts include leather, foam, frame and electrical, but excludes fabric and labour.

This warranty does not cover the following:

•Rental, business, commercial, institutional or other non-residential uses;

•Products purchased “AS IS”, second-hand, or as Final Sale;

•Products purchased from distressed or liquidation sales;

•Products deemed misused, mishandled, altered, abused;

•Any external warranty plan or product which may be sold by retailer as extra protection warranty;

•Any condition resulting from unusual usage;

•Inadequate maintenance, cleaning or care. WARRANTY IS NON-TRANSFERABLE

PARTS WARRANTY – COVERAGE AND LIMITATIONS

Premiere Series – Five (5) Year Pro-rated Warranty

Cover Material

The Valencia Theater Seating warranty does not cover any damages due to improper use, excessive soiling, dye transfer from clothing to cover, pet damage, improper or unap- proved cleaning methods (see Product Care for details), chemical treatments, exposure to direct sunlight or colour fading. These instances will void the warranty.

Leather - Five (5) year pro-rated warranty

The Valencia Theater Seating warranty covers against seam slippage, tearing, splitting, cracking and dye transfers from the product. Leather is a natural material and, as such, each hide reflects its own characteristics. On average, four to five hides are used on most Valencia Theater Seating chairs. Variations in shade, grain, texture, patterns of original hair follicles, healed scars, brands, neck growth marks, nicks, scratches and wrinkles are a characteristic of leather and are not considered defects.

Valencia Theater Seating Product Warranty

Bonded Leather, Vinyl, Leather match, Polyurethane - One (1) year warranty

The Valencia Theater Seating warranty covers all bonded, vinyl, leather match and polyure- thane materials against splitting, cracking, and peeling.

Bonded leather is a term used for an upholstery material made as a layered structure with a center core fabric (usually polyester) for strength, a backing layer of shredded leather fibres and a polyurethane coating on the top that is embossed with a leather-like texture. It is NOT genuine leather. It does not have the same properties as leather and should not be represented as such.

Leather Match is a term used to describe an upholstered product where a portion of the product is real leather but the back, sides or less visible parts are an artificial material, usually vinyl, matched to look like leather.

Frames, Springs or Webbing – Five (5) year warranty

Wood frames, springs, coils or webbing carry a five (5) year warranty against breakage. Springs, coils or webbing are covered for breakage due to metal fatigue or pulling loose from wood frames. Metal frames are warranted against breakage for a period of two (2) years under normal household use.

Seat Cushion Foam and Fibre-filled Components – Five (5) year pro-rated warranty

Seat cushions are warranted against collapsing. All cushions will soften with use and will conform to the shape of the user. This softening is considered normal wear and is in no way considered a manufacturer’s defect. Fibre-filled seat cushion tops, backs and arms will flatten with prolonged use. This is inherent to the design of fibre-filled and fibre-wrapped products. Regular fluffing will prevent internal fibres from matting and help to prolong the vibrancy of these products.

Electronic Components – One (1) year warranty

Electronics are warranted against manufacturing defects. Valencia Theater Seating will not be responsible for any transportation costs in any of its warranty obligations. Theater One will opt send replacement parts or replace the entire product, this is done at the sole discretion of Theater One. The term “defect” as it is used in this warranty is defined as a flaw or deficiency that affects the intended use for which the product was manufactured. The Valencia Theater Seating warranty provides coverage to the original retail consumer only where the purchase has been made from an authorized retailer of Valencia Theater Seating and therefore is non-transferable to any second or third party.

Cinema Series – Three (3) Year Pro-rated Warranty

Cover Material

The Valencia Theater Seating warranty does not cover any damages due to improper use, excessive soiling, dye transfer from clothing to cover, pet damage, improper or unapproved cleaning methods (see Product Care for details), chemical treatments, exposure to direct sunlight or colour fading. These instances will void the warranty.

Leather - Three (3) year pro-rated warranty

Bonded Leather, Vinyl, Leather match, Polyurethane - One (1) year warranty

The Valencia Theater Seating warranty covers all bonded, vinyl, leather match and polyure- thane materials against splitting, cracking, and peeling.

Frames, Springs or Webbing – Three (3) year warranty

Wood frames, springs, coils or webbing carry a three (3) year warranty against breakage. Springs, coils or webbing are covered for breakage due to metal fatigue or pulling loose from wood frames. Metal frames are warranted against breakage for a period of two (2) years under normal household use.

Seat Cushion Foam and Fibre-filled Components – Three (3) year pro-rated warranty Seat cushions are warranted against collapsing. All cushions will soften with

use and will conform to the shape of the user. This softening is considered normal wear and is in no way considered a manufacturer’s defect. Fibre-filled seat cushion tops, backs and arms will flatten with prolonged use. This is inherent to the design of fibre-filled and fibre-wrapped products. Regular fluffing will prevent internal fibres from matting and help to prolong the vibrancy of these products.

Electronic Components – One (1) year warranty

Electronics are warranted against manufacturing defects. Valencia Theater Seating will

not be responsible for any transportation costs in any of its warranty obligations. Theater One will opt send replacement parts or replace the entire product, this is done at the sole discretion of Theater One. The term “defect” as it is used in this warranty is defined as a flaw or deficiency that affects the intended use for which the product was manufactured. The Valencia Theater Seating warranty provides coverage to the original retail consumer only where the purchase has been made from an authorized retailer of Valencia Theater Seating and therefore is non-transferable to any second or third party.

Valencia Theater Seating Product Warranty

PRODUCT CARE

Leather Care – Clean leather often, as frequent and gentle cleaning is easier on leather than less frequent, more aggressive cleaning. Cleaning will remove built-up dirt, skin oils and perspiration. 1. Protected (Pigmented) and Semi-aniline Leathers Clean with a mild soap and water solution. Use a mild soap with a neutral pH. Rinse with a clean, damp cloth to remove any soap residue. Do not use a soap product that is harsh on your skin, as it will be harsh

on the leather. Always test the soap solution in an unseen area on the sofa to ensure that the solution does not damage the leather (no leather color transfer on to your cloth). Wipe with a dry cloth. 2. Natural (Aniline) Leathers Clean with only a slightly damp cloth. Do not use any type of soap on natural (aniline) leather. Wipe with a dry cloth. 3.

Bonded Leathers – Clean with a mild soap and water solution. Use a mild soap with a neutral pH. Rinse with a clean damp cloth to remove any soap residue. Do not use a soap product that is harsh on your skin, as it will be harsh on the leather. Always test the soap solution in an unseen area on the sofa to ensure that the solution does not damage the leather (no leather color transfer onto your cloth). Wipe with a dry cloth. Fabric Care Fabric manu- facturers recommend regular dusting and vacuuming. Removable cushions should be fluffed regularly.

GENERAL

Warranty does not apply to Valencia Theater Seating products that have been subjected to abuse, accident, modifications, improper handling or installation or repairs made by anyone other than an authorized Valencia Theater Seating representative.

Warranty may not apply to Valencia Theater Seating products where use of product has not been evenly distributed. Any application of third-party product invalidates Valencia Theater Seating’s Warranty.

At Valencia Theater Seating’s sole discretion, there is no promise to repay or replace Valencia Theater Seating product – only repair as per the pro-pated Warranty.

Modifications to Valencia Theater Seating product outside of Valencia Theater Seating factory specifications voids warranty and consumer does so at their own risk.

CAUTIONS

Do not move furniture in your home without carefully wrapping the furniture, including cor- ners and feet or the bottom of the furniture, with a protective covering. This will help avoid damage to floors and/or wall surfaces, as well as help to prevent damage to the furniture itself. Do not move furniture on bare hardwood floors. At all times, place the furniture on a protec- tive area rug or protective hardwood felt pads. This will protect your hardwood floors from potential scratches.

Do not expose leather or fabric to ink, bleach, oily substances, fluids, body oils, strong deter- gents (including laundry detergent), chemicals, and sharp objects as these may cause potential damage.

Do not leave reclining seats in the reclined position when not in use.

Do not allow children to play on mechanized furniture or to operate mechanisms. Do not stand on chairs, and do not sit on ottomans.

Do not sit or rest heavy items on product arms.

Do not expose leather or fabric to ink, bleach, oily substances, fluids, body oils, strong detergents (including laundry detergent), chemicals, and sharp objects as these may cause potential damage.

Do not expose leather or fabric to sun or extreme light sources as this will cause fading and potential damage.

Do not remove your seat cushion covers for dry cleaning or separate washing.

Do not operate moving mechanisms and electronic components without making sure limbs and other obstructions are clear of leg rests and other moving parts.

Do not leave reclining seats in the reclined position when not in use.

Do not allow children to play on mechanized furniture or to operate mechanisms. Do not stand on chairs, and do not sit on ottomans.

Do not sit or rest heavy items on product arms.

MAKING A CLAIM

To make a warranty claim or to inquire about concerns with your Valencia Theater Seating product, please contact the authorized Valencia Theater Seating retailer from where the original purchase was made. When making a claim under this warranty, proof of purchase with the original bill of sale and the product serial number are required. Should these not be available, Valencia Theater Seating reserves the right to deny claim. Valencia Theater Seating reserves the right to request

Elunevision Projection Screens:

Limited One-Year Warranty Policy Items Covered Projector Screen Warranty Elunevision projection screens (“Elunevision”) warrants its products to the original purchaser only, to be free from defects in materials and workmanship for a period of one (1) year from the date of purchase, as defined in the original purchase invoice. Elunevision’s sole obligation is to repair or replace the defective part of the merchandise. For warranty service, you must provide proof of purchase and the serial number of your product. An Elunevision representative may require you to provide additional information or will determine whether the product requires service, and will provide you with further instructions on how to proceed.

Missing Parts: If your product is missing parts, Elunevision will, at its option, replace the part without any charge, including shipping and handling, provided that that you report your claim within (30) days of receipt. If you report your claim after (30) days of receipt, you will bear all costs to replace the part.

Returning Merchandise:

If a return is needed, Elunevision will issue you a Return Merchandise Authorization (“RMA”). This authorization is valid for (15) days from the date of issue, and is required to process any returns. A returned item sent to Elunevision without a visible or valid RMA is subject to refusal by Elunevision. You are responsible for the cost of returning the item and ensuring the product is properly packaged to prevent damage in transit. Please be aware that there is a 15% restocking fee for all returns and the shipping must be prepaid by the customer. The replacement product or part may be new or refurbished to the Elunevision Screens standard of quality, and is subject to stock availability. Exchange products and parts assume the remaining warranty period of the original product covered by this limited warranty.

Items Not Covered:

This limited warranty and remedy provided above are exclusive and in lieu of all other warranties. Elunevision projection screens disclaims all other warranties, whether express, implied or statutory, including any warranty of merchantability, any warranty of fitness for a particular purpose and any implied warranties arising from a course of dealing or usage of trade.

(i) This warranty is not transferable and does not cover product purchased by another end user.

(ii) This warranty does not apply to product rendered defective as a result of neglect, misuse, abuse, or accidental damage, including but not limited to, improper installation, abnormal environment (i.e. placing the screen in potentially harmful environment of extreme heat, cold or humidity) and act of god (i.e. fluctuation of electrical power, fire, earth quake or other natural phenomenon).

(iii) This warranty does not protect against product that has been tampered with or repair by any person, other than authorized Elunevision personnel.

(iv) This warranty does not cover any incidental cost of removal, installation, or other cost associated with defective, repair or replace products.

(v) Elunevision does not warrant against freight damage, concealed or otherwise, unless product is shipped directly from an Elunevision facility. You must contact the vendor and the delivering carrier to report freight damage within (7) days of receipt. Failure to report freight damages within the carrier’s guidelines may result in you bearing all costs.

(vi) This warranty shall not be valid and Elunevision shall not be bound by this warranty if the product is not operated according to Elunevision’s instructions. How to Get Support: For defective merchandise please fill in the support form at: http://www.elunevision.com/support.html. For general inquiries please contact us at 1-877-451-5682.

All other Items
If you would like to return any other items, you can return it within 14 days for a refund, subject to:

* 30 day defective return policy on most TV’s products, stereo receivers, and 15 days in factory condition, not damaged in any way with original packaging and all accessories.

Projectors : A fee of 15% of the unit price will be deducted from the refund if you opened the box; shipping fee will not be refunded. A fee of 5% of the unit price will be deducted from the refund if the box was not opened; shipping fee will not be refunded.
Unit must not be damaged in any way, in other words, must be in factory condition, with the original packaging and all accessories included.
Items must be returned at your cost.

All Items carry their respective factory warranty provided by the manufacturer-Within 30 days please contact us as we can typically replace products within 30 days with new product if there is an issue. Prices are subject to change and seller will not be held responsible to any advertised price, intentionally or unintentionally.